Privacy Policy - Cancer Freedom Program

Effective Date: May 2020
Last Updated: May 2025

1. Introduction

Cancer Freedom Program ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our services, including our website, webinars, programs, and communications.

This policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Contact Information

Cancer Freedom Program
215 11th Street E
S7N0E5, CA

Privacy Officer: Amy Morris
Email: [email protected]

3. What Personal Information We Collect

We may collect the following types of personal information:

3.1 Information You Provide Directly

  • Contact Information: Name, email address, phone number, mailing address
  • Health-Related Information: Cancer type, stage, treatment history, survivor status (only when voluntarily provided)
  • Communication Preferences: Preferred contact methods, language preferences
  • Program Registration: Webinar registrations, program enrollments, survey responses
  • Support Requests: Questions, feedback, testimonials

3.2 Information Collected Automatically

  • Website Usage: IP address, browser type, pages visited, time spent on site
  • Communication Tracking: Email open rates, link clicks, SMS delivery status
  • Technical Information: Device type, operating system, referring websites

3.3 Information from Third Parties

  • Registration Platforms: Information from webinar platforms, event registration services
  • Payment Processors: Transaction information (we do not store credit card details)

4. How We Use Your Personal Information

We use your personal information for the following purposes:

4.1 Primary Purposes

  • Program Delivery: Providing cancer support services, webinars, and educational content
  • Communication: Sending appointment reminders, program updates, and relevant health information
  • Registration Management: Processing webinar and program registrations
  • Support Services: Responding to inquiries and providing personalized support

4.2 Secondary Purposes

  • Service Improvement: Analyzing usage patterns to enhance our programs
  • Research: Conducting anonymized research to improve cancer support services
  • Marketing: Sending information about new programs and services (with consent)
  • Legal Compliance: Meeting regulatory requirements and protecting our rights

5. Legal Basis for Processing

We process your personal information based on:

  • Consent: When you voluntarily provide information or sign up for services
  • Legitimate Interests: To provide requested services and improve our programs
  • Legal Obligations: To comply with applicable laws and regulations

6. How We Share Your Personal Information

We do not sell your personal information. We may share your information in the following circumstances:

6.1 Service Providers

We may share information with trusted third-party service providers who assist us with:

  • Technology Services: Website hosting, email platforms, SMS services
  • Payment Processing: Secure transaction processing
  • Analytics: Website and communication analytics
  • Professional Services: Legal, accounting, and consulting services

6.2 Legal Requirements

We may disclose information when required by law or to:

  • Comply with legal processes or government requests
  • Protect our rights, property, or safety
  • Prevent fraud or illegal activities
  • Respond to emergency situations

6.3 Business Transfers

In the event of a merger, acquisition, or sale, personal information may be transferred as part of the business assets.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

  • Active Participants: While you remain engaged with our programs
  • Inactive Accounts: Up to 3 years after last interaction
  • Legal Requirements: As required by applicable laws
  • Health Information: In accordance with healthcare record retention requirements

8. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

8.1 Access and Correction

  • Request access to your personal information
  • Request correction of inaccurate information
  • Receive information about how your data is used

8.2 Consent Management

  • Withdraw consent for marketing communications
  • Opt-out of non-essential communications
  • Update your communication preferences

8.3 Data Portability

  • Request a copy of your personal information in a structured format

8.4 Complaints

  • File a complaint with our Privacy Officer
  • Contact the Office of the Privacy Commissioner of Canada

9. How to Exercise Your Rights

To exercise your privacy rights:

  1. Email: Send requests to [email protected]

We will respond to your request within 30 days.

10. Communication Preferences

10.1 SMS/Text Messaging

  • You may receive appointment reminders and program updates via SMS
  • Reply STOP to opt-out of SMS communications
  • Reply HELP for assistance
  • Message and data rates may apply

10.2 Email Communications

  • You may unsubscribe from marketing emails at any time
  • Essential service communications may continue as needed
  • Use the unsubscribe link in any email or contact us directly

11. Security Measures

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: Data transmitted over secure connections (SSL/TLS)
  • Access Controls: Limited access to authorized personnel only
  • Regular Updates: Security systems and software kept current
  • Training: Staff trained on privacy and security best practices
  • Incident Response: Procedures in place for data breach response

12. International Transfers

Some of our service providers may be located outside Canada. When we transfer personal information internationally, we ensure adequate protection through:

  • Contractual safeguards
  • Adequacy decisions
  • Standard contractual clauses
  • Your explicit consent when required

13. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Analyze website usage
  • Personalize your experience
  • Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

14. Children's Privacy

Our services are designed for adults. We do not knowingly collect personal information from children under 16 without parental consent. If we become aware of such collection, we will take steps to delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will:

  • Post the updated policy on our website
  • Notify you of material changes via email or prominent notice
  • Indicate the effective date of changes

16. Complaints and Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices:

Privacy Officer
Cancer Freedom Program
215 11th Street E, S7N0E5, CA

Email: [email protected]

Office of the Privacy Commissioner of Canada
Website: www.priv.gc.ca
Email: [email protected]
Phone: 1-800-282-1376

This Privacy Policy is effective as of May 2020 and applies to all personal information collected by Cancer Freedom Program.